Transit Operation Customer Satisfaction Survey

 1. Which route are you using today?          

2. How did you pay for your fare today?       ? Cash             ? Ticket           ? Other

3. What is the primary purpose of your trip today?   

? Work                        ? School          ? Shopping      

? Medical         ? Social/Recreational                ? Other  ____________________________

4. What is the main reason you took the bus today?

? Convenience              ? Transit Authority Promotion     ? Save Money              ? Save Time                 ? Environmental    ?   Car Not Available Today          ? Other  ______________________       

5. Will you have to transfer to another transit vehicle to complete your trip today?  ? Yes        ? No

6. My trip origin is ___________________ and final destination is _____________________.

7. How many round trip bus rides do you take in the week?

? 1                  ? 2                  ? 3                  ? 4                  ? 5                  ? or more

8. What is your primary source of bus information?

? Telephone Transit Provider      ? Newspapers              ? Transit Ticket Outlets

? Pocket Schedules                  ? Bus Shelters             ? Transit System Maps

? Other  __________________________

9.  What do you like best about this route?

10.  What would you change about this route if you could?

11.   Does this route get you to your destination on time?   All the time

                                                                                                 Most of the time

                                                                                                 Some ot the time

                                                                                                 Never on time

12. Does this route operate during the times you need it?

13. Does this route operate during the days you need it?.

14.  What additional hours/days would you use it if service could be extended?

15.  Have you ridden the new buses with low floors and no steps at the doors? 
How do you like these buses compared to the buses with steps at the doors?

16.  Do you like the automatic stop announcements on the new buses?

18.  What radio station do you listen to most often?

19.  What could AppalCART do to improve its service?

20.  How do you rate the AppalCART drivers as a whole?  Excellent  Good Fair Poor

21.  How do you rate the cleanliness of the vehicles:  Excellent  Good Fair Poor

Please cut and paste, and send to:  director@appalcart.com  

         Thank you for filling out the survey and riding with us today!

We welcome your suggestions