Transit Operation Customer Satisfaction Survey

1) Which route(s) did you use today? (select all that apply)

2) What is your age group? (choose one)

3) What is the primary purpose of your trip today? (choose one)

4) What is the main reason you took the bus today? (choose one)

5) Will you have to transfer to another transit vehicle to complete your trip today? (choose one)

6) For the intown routes, Do you like the Fare Free Policy?

7) How many round trip rides do you take in a week?

8) What is your primary source of bus information ?

9) What do you like best about this ride?

10) What would you change about this route if you could? (choose one)

11) Does this route get you to your destination on time? (choose one)

12) Does this route operate during the times you need it? (choose one)

Yes

No

Not necessarily

For the most part

13) Does this route operate on the days you need it? (choose one)

14) What additional hours/days would you use it if service could be extended? (choose one)

15) Have you ridden the new buses with low floors and no steps at the doors? (choose one)

If yes, how do you like these buses compared to the buses with the steps at the doors?

16) Do you like the automatic stop announcements on the new buses? (choose one)

17) What radio station do you listen to most often? (choose one)

18) What could AppalCART do to improve its service? (choose one)

19) How do you rate the AppalCART drivers as a whole? (choose one)

20) How do you rate the cleanliness of the vehicles? (choose one)

21) How do you rate the cleanliness of the bus shelters? (choose one)

22) Have you ever been negatively affected by other passengers on the bus? (choose one)

If yes, do you think the driver attempted to handle the circumstance appropriately?

Did you contact AppalCART management?

23) Have you ever been negatively affected by other people at a bus stop? (choose one)

If yes, did you contact AppalCART management?

Did you contact the authorities?

24) Where do you think AppalCART should extend it's intown bus service?